Support Hub

Customer Support & Technical Assistance

We are committed to keeping your laboratory running without interruptions. Access direct technical support via WhatsApp, phone, email, and remote screen-sharing tools.

WhatsApp Hotline

Fastest channel for troubleshooting & queries

Message +91 7060634858

Phone Hotline

Direct voice support with product specialists

Call +91 7060634858

Email Helpdesk

For formal inquiries & account issues

support@techtvik.in

Remote AnyDesk

Live remote desktop assistance for setup

Download AnyDesk

Service Hours & Response Times

Working Hours: Monday – Friday, 10:30 AM to 5:00 PM IST.
Response Time: Typically a few minutes to 3 hours during active business hours.
Cost: Technical assistance, training during trial, and routine guidance are completely free of extra charges.

Dedicated onboarding support included with all active subscriptions.

Scope & Support Expectations

To maintain high responsiveness and quality for all laboratories, we set clear expectations:

Support is focused on platform configuration, test builder, invoicing, and reporting.
We do not provide medical interpretation or clinical advice on test results.
Weekend coverage (Saturday & Sunday) is limited to emergency server outages.