This Refund & Cancellation Policy explains how payments, subscriptions, and wallet recharges work on TechTvik Labs. It applies to laboratory accounts that purchase access to our cloud software platform. By subscribing or recharging, you agree to this policy together with our Terms & Conditions.

1. What This Policy Covers

Subscription plans — monthly, quarterly, or other lab software plans.
Wallet recharge — payments added to your lab account for continued platform access.
Free trial — evaluation access before a paid plan begins.

This policy does not cover patient test payments collected by your lab through payment gateways (Razorpay, PhonePe, etc.). Those transactions are between you and your patients; disputes must be resolved by your laboratory under your own policies and applicable law.

2. Free Trial

We may offer a limited free trial so you can evaluate the Service before subscribing.
Trial duration and included features are shown at signup and may change from time to time.
No payment is required during an active free trial unless you choose to upgrade early.
When the trial ends, continued access requires a paid subscription or wallet recharge as per your plan.

3. Subscription & Wallet Payments

Plan prices, billing cycles, and recharge amounts are displayed before you confirm payment.
Applicable taxes (including GST, where relevant) may be added as shown at checkout.
Once a subscription period or wallet credit is activated, access is granted immediately for that period or balance.
Payments are processed through third-party payment providers. We do not store your full card or UPI credentials.

4. General Refund Rule

TechTvik Labs is a digital software service. Subscription fees and wallet recharges are generally non-refundable once the plan period has started or wallet credit has been applied to your account, because access is delivered instantly and cannot be returned like physical goods.

We do not offer refunds for:

Change of mind after purchase;
Partial use of a subscription period (e.g. one month used, refund for remaining days);
Failure to use features you did not explore during the paid period;
Account suspension or termination due to violation of our Terms;
Issues caused by incorrect data entry, misconfiguration, or third-party integrations on your side.

5. Exceptions — When a Refund May Be Considered

We may approve a refund or account credit at our sole discretion in limited cases, such as:

Duplicate payment — the same charge was processed twice for the same plan;
Technical failure — payment succeeded but subscription or wallet credit was not applied to your account;
Unauthorized charge — verified fraudulent transaction (subject to payment-provider investigation);
Service not delivered — prolonged platform outage on our side that prevented reasonable use, as determined by us.

Refund requests must be submitted within 7 days of the transaction date with proof of payment (receipt, transaction ID, or UPI reference).

6. Cancellation

You may stop renewing your subscription by not making further payments. Access continues until the end of the current paid period.
We do not automatically issue refunds when you cancel or stop using the Service mid-cycle.
Unused wallet balance may remain on your account for future use unless otherwise stated or required by law.
We may suspend or terminate accounts for non-payment, Terms violations, or legal requirements without refund.

7. Chargebacks & Disputes

Please contact us at support@techtvik.in before initiating a chargeback with your bank or payment provider.
Chargebacks filed without contacting us may result in immediate account suspension while the dispute is investigated.
We will cooperate with payment providers and provide transaction records where appropriate.

8. How to Request a Refund

Email support@techtvik.in with:

Lab name and registered email / account ID;
Date and amount of payment;
Payment method and transaction reference number;
Brief reason for the request.

We aim to respond within 3–5 business days (Mon–Sat, business hours). Approved refunds are processed to the original payment method where possible, typically within 7–14 business days, depending on your bank or payment provider.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above will change when we do. Continued use of paid features after changes constitutes acceptance of the revised policy.

Refund & Cancellation Policy